jaiya 9's Privacy Policy
This document provides a full account of how the personal information collected when you create an account and carry out activities on the jaiya 9 platform is stored, used and kept secure.
Introduction and Scope of the Policy
jaiya 9 places the highest importance on its users' privacy. This Privacy Policy ("Policy") applies to the jaiya 9 website, mobile application and all related services. It explains what information we collect, why we collect it, and how that information is managed.
By creating an account or using the services on this platform, you consent to the methods of information collection and use described in this policy. Alongside reading this policy, it will also be helpful to read our Terms and Conditions and Responsible Gaming Guidelines.
This policy may be updated from time to time. In the case of significant changes, we will notify you through the platform. The latest version will always be available on this page.
Information We Collect
jaiya 9 collects user information in various ways. The types of information collected and their sources are described in detail below:
2.1 Registration and Account Information
Information you provide directly when creating an account:
- Full name
- Date of birth (for 21+ age verification)
- Email address
- Mobile number
- Username and password
- Preferred language and currency
2.2 Identity Verification Information
To complete the account verification process, we may collect information from the following documents:
- Copy of national identity card or passport
- Proof of address document
- Mobile banking account details (bKash, Nagad, Rocket or Upay)
2.3 Transaction Information
Details of deposits, withdrawals and other financial activities — such as the date, amount and method of each transaction — are recorded automatically.
2.4 Technical and Usage Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and operating system
- Page visit history and session duration
- Data collected through cookies and similar technologies
- Gaming activity and betting history
Purpose of Collecting Information
jaiya 9 uses user information only for specific, legitimate and necessary purposes. Each purpose is clearly stated below:
- Providing services: Managing accounts and processing gaming, betting and financial transactions.
- Identity verification: Confirming the identity and age of account holders (meeting the 21+ age requirement).
- Security: Preventing fraud, money laundering and unauthorised access.
- Customer support: Resolving issues and answering questions via live chat and email.
- Responsible gaming: Identifying unusual gaming behaviour and taking necessary action.
- Marketing and communication: Sending relevant offers and updates with your consent.
- Platform improvement: Analysing user experience and improving service quality.
- Legal obligations: Complying with applicable laws and regulations.
Data Storage and Security
jaiya 9 applies industry-standard technical and organisational measures to protect user information. The key features of our security practices are described below:
4.1 Encryption and Secure Connections
All communication between the platform and users' devices is secured using SSL/TLS encryption technology. Financial information and identity documents are stored with an additional layer of encryption.
4.2 Access Control
Access to personal information is restricted to authorised staff only. A strict role-based access control policy is followed and all access is recorded in logs.
4.3 Data Retention Period
Information for active accounts is retained for as long as the account remains open. After an account is closed, certain information may still be retained for a defined period as required by law.
Sharing Information with Third Parties
jaiya 9 never sells your personal information or transfers it to advertisers. However, information may be shared with third parties in specific circumstances:
- Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket and Upay is shared with those service providers.
- Identity verification services: Information required for account verification may be shared with approved technology service providers.
- Game providers: Limited technical information is shared with game studios to ensure the gaming experience functions correctly.
- Legal authorities: Information may be provided to law enforcement agencies as required by applicable law, court order or investigation.
- Business succession: In the event of a transfer of any part or the entirety of jaiya 9's business, relevant information may be included.
All third parties to whom information is provided are required to follow jaiya 9's privacy standards.
Cookie Policy
Cookies and similar technologies are used on the jaiya 9 website and application. Cookies are small data files stored on your device.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security and enabling the platform's basic functionality. Without them, the service will not work properly.
6.2 Functional Cookies
These cookies are used to remember your preferred language, theme and other settings, making your experience more personalised on each visit.
6.3 Analytical Cookies
These cookies are used to collect platform usage statistics in order to improve service quality. The information collected through them is analysed in aggregate and no individual is directly identified.
You can manage cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.
User Rights
jaiya 9 users hold the rights described below over their personal information. We are committed to always assisting in the exercise of these rights:
7.1 Right to Access Information
You can view your stored information at any time by logging in to your account. For additional information, please contact our support team.
7.2 Right to Correct Information
If there are any errors or omissions in your information, they can be corrected through account settings or via the support team.
7.3 Right to Withdraw from Marketing Communications
To stop receiving marketing emails or messages, change your communication preferences in account settings or use the unsubscribe link in any message.
7.4 Right to Close Your Account
You may request that your account be permanently closed. In this case, certain information may be retained as required by law.
To exercise these rights, you will find relevant guidance on our FAQ page, or you can contact customer support directly.
Protection of Children and Minors
All services of jaiya 9 are intended only for individuals aged 21 or above. We do not knowingly collect information from minors or provide services to them.
Age is verified during the registration process and additional documents may be requested in cases of doubt. If a minor's account is identified, it is suspended immediately and the associated information is deleted.
If you believe a minor has registered on the platform, please notify our support team immediately.
International Data Transfers
In operating jaiya 9's services, data may be stored and processed on servers in various countries. In such cases, we ensure that:
- The countries to which data is sent follow adequate data protection standards.
- Third-party service providers are bound by agreement to ensure equivalent protection.
- The applicable legal safeguards for international transfers are maintained.
Changes to the Policy
This privacy policy may be revised from time to time in line with changes to the platform's services or legal requirements. If any significant change is made:
- The update date on this page will be changed.
- You will be notified via your registered email or through a platform notification.
- In the case of material changes, you may be asked to provide consent again.
If you continue to use the platform after a change, you will be considered to have accepted the revised policy.
Privacy Contact
If you have any questions about this privacy policy or any requests regarding your information, please contact the jaiya 9 customer support team. Our team is available seven days a week, twenty-four hours a day, ready to assist in Bengali and English.